Terms of service

Welcome to JAQTRIX. By accessing, browsing, or using our website, or by purchasing products from us, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our Website or placing an order.

1. GENERAL INFORMATION

Brand Name: JAQTRIX

Website: JAQTRIX.COM

Business Location: New Delhi, India

These Terms & Conditions apply to all visitors, users, and customers who access or purchase products through our Website.

2. ACCEPTANCE OF TERMS

By accessing our Website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our Website or place an order.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other product information displayed on our Website are accurate.

However, slight differences in color, texture, appearance, or finish may occur due to lighting conditions, photography, screen settings, or the nature of the material.

All products are subject to availability. JAQTRIX reserves the right to modify, discontinue, or update any product without prior notice.

4. PRICING

All product prices are displayed in Indian Rupees (INR).

Prices and offers may be changed or updated at any time without prior notice. However, any price change will not affect an order that has already been successfully confirmed.

Applicable shipping charges, if any, will be displayed during checkout.

5. SHIPPING & DELIVERY

JAQTRIX offers shipping across India.

Delivery Timeline

Orders are generally delivered within 6–7 business days after order confirmation.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, phone number, and PIN code at the time of placing an order.

JAQTRIX will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. ORDER CANCELLATION & MODIFICATION

Orders may be cancelled or modified within 24 hours of placing the order, subject to the order's processing status.

Once an order has been processed, packed, or shipped, cancellation or modification may no longer be possible.

For cancellation or modification requests, please contact JAQTRIX using the contact details provided below.

Phone / WhatsApp: +91 9911377389

7. RETURNS, EXCHANGES & REFUNDS

Our Return, Exchange & Refund Policy applies to all eligible orders.

Eligibility

Products may be eligible for exchange or return within 7 days of delivery in cases such as:

Damaged products
Defective products
Incorrect products received

Product Condition

To be eligible for a return or exchange, the product must:

Be unused and unworn
Be unwashed
Be in its original condition
Have all original tags attached
Be returned in its original packaging

Products that show signs of use, washing, damage, alteration, or missing tags may not be eligible for return or exchange.

Return Process

To request a return or exchange, customers must contact JAQTRIX within the applicable return period and provide the required order details and, where necessary, photographs or videos of the product.

Refunds

Where a refund is approved, it will generally be processed to the original payment method within 7–10 business days after the returned product has been received and inspected.

Please refer to our Return & Refund Policy for complete details.

8. INTELLECTUAL PROPERTY

All content available on the JAQTRIX Website, including but not limited to:

Brand name and logo
Product photographs
Product descriptions
Website design
Graphics
Text
Videos
Other original content

is owned by or licensed to JAQTRIX and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission from JAQTRIX.

9. PRIVACY POLICY

Your privacy is important to us.

Our collection, use, storage, and protection of personal information are governed by our Privacy Policy.

By using our Website, you acknowledge that you have read and understood our Privacy Policy.

10. LIMITATION OF LIABILITY

JAQTRIX makes reasonable efforts to maintain accurate product information and a reliable Website.

However, to the extent permitted by applicable law, JAQTRIX will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our Website or products.

This may include losses resulting from Website interruptions, technical issues, delivery delays, or circumstances beyond our reasonable control.

11. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms & Conditions or your use of the Website shall be subject to the applicable courts having jurisdiction in Delhi, India.