Refund policy

At JAQTRIX, we are committed to delivering quality products and ensuring a smooth shopping experience. If you are not completely satisfied with your purchase, please review the following Return & Exchange Policy.

1. Return & Exchange Eligibility

A return or exchange request is eligible only when:

The request is raised within 3 days of delivery.
The product is unused, unworn, unwashed, and in its original condition.
All original tags, labels, invoice, and packaging are intact.
The product has no signs of use, damage, alteration, or misuse by the customer.

2. Mandatory Unboxing Video

Customers are required to record a clear and uninterrupted unboxing video while opening the package.

The unboxing video is mandatory for claims involving:

Damaged products
Manufacturing defects
Missing items
Incorrect products

Claims submitted without a valid unboxing video may not be accepted.

3. Refund Eligibility

Refunds are available only in the following cases:

The product received is damaged.
The product received is defective.
An incorrect product was delivered.
A verified manufacturing defect is found.

Refunds are not provided for:

Incorrect size selected by the customer
Change of mind
Change in color or design preference
Minor color variations caused by different screen/display settings
Courier-related delivery delays
Damage caused by customer misuse or negligence after delivery
Products that have been used, washed, or altered

4. Exchange Policy

JAQTRIX offers exchanges for:

Size — subject to availability
Color — subject to availability
Style — subject to availability

If the requested replacement is unavailable, JAQTRIX may offer an alternative product or process a refund where the order qualifies under this policy.

5. Return & Exchange Process

Contact JAQTRIX within 3 days of receiving your order.
Provide your Order ID, product images, and unboxing video, where applicable.
Our team will review your request within 24–48 business hours.
Once approved, return instructions will be provided.
After the returned product is received and inspected, the eligible exchange or refund will be processed.

6. Refund Process

Eligible refunds will be processed within 5–7 business days after the returned product has been received and successfully inspected.

Refunds will generally be issued to the original payment method.

If the original payment method is unavailable, the refund may be transferred to the customer's verified bank account.

Depending on the bank or payment provider, the refunded amount may take an additional 2–7 business days to reflect in the customer's account.

7. Shipping Charges

Original shipping charges are non-refundable.
Return shipping charges are generally the customer's responsibility.
If the return is due to an incorrect item, damaged product, or verified manufacturing defect caused by JAQTRIX, JAQTRIX will bear the return shipping cost.