Shipping policy

At JAQTRIX, we are committed to delivering your orders safely, securely, and on time. Please read the following Shipping Policy carefully before placing your order.

1. Order Processing

  • All orders are processed within 1–2 business days after successful order confirmation.

  • Orders placed on Sundays or Public Holidays will be processed on the next working day.

  • During festive seasons, promotional sales, or periods of high order volume, processing times may be slightly extended.

2. Shipping & Delivery Time

  • Orders are generally delivered within 5–7 business days from the date of dispatch.

  • Delivery timelines may vary depending on your location, courier partner availability, and unforeseen circumstances.

  • Deliveries to remote or difficult-to-reach locations may require additional time.

3. Shipping Charges

  • Applicable shipping charges will be automatically calculated and displayed at checkout.

  • Free shipping may be available on selected products or during promotional campaigns.

  • Any applicable shipping charges will be clearly shown before you complete your purchase.

4. Delivery Coverage

JAQTRIX currently delivers across India.

Please ensure that your:

  • Full delivery address

  • Mobile number

  • PIN code

are accurate and complete when placing your order. Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking ID via Email, SMS, or WhatsApp, depending on the contact information provided during checkout.

You can use the tracking ID to monitor the status of your shipment.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Courier partner delays

  • Natural disasters

  • Operational disruptions

  • Other unforeseen circumstances

If your shipment is significantly delayed, we will make reasonable efforts to keep you informed.

7. Failed Delivery Attempts

A delivery may fail due to:

  • Incorrect or incomplete delivery address

  • Incorrect or unreachable phone number

  • Customer being unavailable after multiple delivery attempts

  • Refusal to accept the shipment

If the shipment is returned to JAQTRIX due to a failed delivery, additional shipping charges may apply for re-dispatch.

8. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Notify JAQTRIX within 24 hours of delivery.

  • Provide clear photos of the product and packaging.

  • A clear and uninterrupted unboxing video is required for claim verification.

Claims submitted without a valid unboxing video may not be eligible for approval.

For complete information regarding returns, exchanges, and refunds, please refer to our Return & Exchange Policy.

9. Returns & Exchanges

All returns and exchanges are subject to the terms and conditions outlined in our Return & Exchange Policy.

Please review that policy for complete details regarding eligibility, procedures, timelines, and applicable charges.

10. Contact Us

If you have any questions regarding our Shipping Policy or your order, please contact us:

JAQTRIX
Email: jaqtrixinfo@gmail.com

Thank You

Thank you for choosing JAQTRIX.

We sincerely appreciate your trust in our brand. We are committed to providing quality products, secure shipping, and a smooth shopping experience.

We look forward to serving you again.